The following is a conversation that I had with the Rogers Wireless customer support voice automated computer system when I tried to add money to my pay-as-you-go phone.
Rogers: Hello. Would you like to add money to your Rogers Pay As You Go wireless phone? Say yes or no.
Me: Yes.
Rogers: I’m sorry, I did not understand your responce. Please say yes or no.
Me: YES!!
Rogers: I’m sorry, I did not understand your responce. Would you like to add money to your phone. Say yes or no.
Me: (slowly)Yes.
Rogers: One moment please… Please say your rogers wireless pin code. If you do not know it say “I don’t know my pin code”
Me: I don’t know my pin code.
Rogers: I’m sorry, I did not understand your responce. Please repeat it.
Me: I.Don’t.Know.My.Pin.Code
Rogers: I’m sorry, I did not understand your responce. Please repeat it.
Me: WHY THE HELL CAN’T I JUST PRESS ‘1’ FOR YES AND ‘2’ FOR NO???
Rogers: I’m sorry, I did not understand your responce. Please repeat it.
Me:I don’t know my pin code.
Rogers: I’m sorry, I don’t understand your reply. I will forward you to a customer service representative. Thank you for your patience.
Jeez, I was ready to throw my phone out the window at this point. I don’t know whose bright idea it was to make a fully automated voice activated customer support ROBOT but it was a terrible idea. Why do people think computers can solve ALL their problems?
Leave a Reply